Champlain College St-Lambert Library’s successful implementation of a virtual reference desk

When the COVID pandemic closed down the colleges in the spring of 2020, we had to figure out the most efficient way to provide virtual services for our library users. Students use chat platforms to communicate with each other every day, so why not have them message a librarian for help? A platform, called Library H3lp, facilitates real-time chat in order for libraries to help their clients online. We used the platform to set up the Ask Us, Virtual Reference Desk at Champlain College Saint-Lambert.